FAQ's
General FAQ
Not at all - the Ceramic Coating is just that - a coating that can be removed with a cut and polish if required with no damage to the existing paint work. But if you're concerned in any way we can connect you with a professional detailer who can take care of the application for you.
Yes they can - as long as you follow the instructions and keep your car out of direct sunlight, wind and rain after application then your finish will be as good as the professionals!
Absolutely - just follow the manufacturer's instructions on your existing products and take note of any manufacturer's guidance.
We would recommend you remove the existing coating before applying the Hermosa Graphene Ceramic Coating just in case the formulations have any issue layering. Simply cut and polish your car and use IPA before applying the Hermosa Graphene Ceramic Coating. Full details can be found in the Hermosa Guide section.
Shipping & Returns
All our products are stored in our Auckland warehouse and we aim to ship within 24 hours of an order being placed.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Email us with any shipping questions you may have info@hermosahq.co.nz
No problem at all - just drop us an email at returns@hermosahq.co.nz and we will send instructions on how to return the products. Just send the items back to us in Auckland, and we will get a refund sorted right away - no hassle, no questions - we've got you covered.
Generally, 95% of our orders arrive in 2-3 days. That being said, we suggest 3-5 business days for couriers to get an item around New Zealand. We don't have any control over this so sorry in advance if one of our logistics partners has let us down. If your shipment has taken longer than 5 days then drop us an email at info@hermosahq.co.nz and we will see what we can do to find out where your parcel is.
Why Hermosa is the best
Our benefits speak for themselves, we take care of you and your experience at the highest level
Free Delivery
NZ and AU orders over $75 get shipped free!
Satisfaction Guaranteed
We are so confident in our Hermosa products, that if you don't like them, return them for a full refund.
Security Guaranteed
Experience worry-free shopping knowing our checkout is 100% secure with advanced encryption technology.
Fast Delivery
97% of NZ deliveries arrive within 3 days.
Australian deliveries are usually 3-6 days.
AfterPay and Shop Pay
We've partnered with AfterPay and Shop Pay to allow you to use now and pay later to ensure your car is always clean.
Send it back if you're not happy
Simple as that - send it back to us and we will give you a full refund. We don't mind if you used it a bit and didn't like it - send it back and we have you covered.